How long does it take to learn a language?

The question I’m often asked: “How long does it take to learn a language?” I so wish there was a straight answer: here is a simple way to approach this. A reliable approach Although many factors will determine the time required by and individual to learn and master a new language, here one way...

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Dealing with loss

When a part of you goes forever Dealing with loss: what does it mean? You deal with loss when you lose a person or something very dear to you. The pain that loss causes is personal and a natural response to change. This type of pain manifests itself through physical or emotional symptoms. There...

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CPD with Impact: Appraisals - Looking back to look ahead

What is an appraisal? An appraisal is a meeting between an employee and the line manager to review performance; in some places it is referred to as a performance review. Appraisals can be an exciting event to look forward to or a one to dread. It all depends on how they are conducted and what...

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One Family's Soft Skills

Useful lessons with my stepdaughters A become a stepmom at the age of 43. This was a totally new experience, one filled with joy, fear and a billion questions: what if they hate me? what if I hate them? what if I’m not what they expect? what exactly do they expect? I met my stepdaughters for...

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CPD: How to organise Group PDI (professional development interview)

The ultimate guide for academic managers with big teams and limited resources Hello! My name is Lara and I’m the co-founder of Impact Services International. I worked in the educational sector since 1992 in the UK where I manage large academic teams and even larger student populations. The...

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The Importance of Articulated Roles - Why some roles are alienating and why we should do something about it

As a customer, when you have a question about a service or a problem, have you ever experienced your call or email been put through to an endless number of people? How does that make you feel? When a customer is made to feel like a pinball, this is often the manifestation of staff disengagement...

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